Returns are simple and fast. You can return your webshop orders in the following way:
Return through a PostNL Package Point
From the moment you receive your order you have 14 days to change your mind. In the case of partial deliveries, this cooling-off period starts as soon as you have received the last item from your order.
In order to exercise the right of withdrawal, you must inform us by means of an unequivocal statement (by e-mail) so that we will cancel the agreement. You can use the model withdrawal form for this, but you are not obligated to do so.
Consequences of the cancellation
If you revoke the contract, you will receive all payments that you have made, excluding delivery costs no later than one week after we have been notified of your decision to cancel the agreement. We will pay you back with the same payment method that you at the time of the original transaction; in any case, you will not be charged for such reimbursement. We can wait with a refund until we have received the goods. You must return the goods to us without delay, but in any case not later than 14 days after the day on which you have notified us of the decision to cancel the agreement. You are on time if you return the goods before the 14-day period has expired.
The direct costs of returning the goods are at your expense. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
PostNL Package Points
Return through a PostNL Package Point:
1. Hand over your package to your PostNL parcel deliverer or to a PostNL Parcel Point of your choice (locations: www.postnl.nl).
2. Save the shipping receipt to be able to track your package.
3. As soon as the order has been returned by Morango Curls, this will be confirmed by e-mail.
4. After receipt of this e-mail the purchase amount will be refunded within 3 working days.
You will receive confirmation from us as soon as we have processed your item(s). The moment of sending to the processing of your return takes a maximum of 5 working days. Once you have received the confirmation, it will take up to 3 business days before you get your purchase price back from us.
Damaged or wrong article
If one of your items is damaged, we recommend you to return the item. You will receive the purchase amount back from us. If you have received a different item than ordered, we ask you kindly to contact us.
return from abroad
Do you not live in the Netherlands and do you want to return your order? Then we ask you to send the item back to Morango Curls Returns, Voorhaven 66, 3024 RP Rotterdam, the Netherlands, with a postal delivery agent chosen by you.
General return conditions
If you return your order via PostNL, you will be informed of the status of the package by e-mail. As soon as we have received the package return, you will receive the purchase price within three working days in the same way as you have paid.
Returns are processed within 5 to 10 business days. You will receive your money within this period in the same way as you have paid.
Items must be returned in their original packaging without breaking the seal.
In case of damage or incomplete articles, depreciation is charged.
If you want to abandon the purchase, you must notify Morango Curls within 14 days of receipt of the articles by e-mail or the withdrawal form. After notification, you must return the products within a maximum of 14 days.
Direct exchange for another article is not possible online. In this case a new order has to be placed.
View the terms and conditions here.
Do you need the return form to send something back? You can download and print the form here.
Fill out the return form and add it to the order that you would like to return. You can return your order to:
Morango Curls Returns
3024 RP Rotterdam